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"Success is best when it's shared." - Howard Schultz

working together, collaboration, shared success
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Kerri Williams

Over my 15 year career in the digital customer engagement space, I've supported multiple global brands in their strategic efforts to create meaningful experiences for their customers. My expertise includes Community Strategy development, workshop facilitation, digital experience and success integration, Change Management and platform migration.

My philosophy of consulting focuses on a shared success model - for all involved - myself, the client and their entire digital ecosystem. If any of these are not working together in a cohesive manner, our ability to deliver will be challenged. I take a hands-on deep dive approach to discovery and data analysis to ensure we're able to collaborate effectively to achieve this shared success.


KW Success Services offers a range of options to support your strategic success

across various digital experience programs. 

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Strategy Consulting

Looking to launch a new digital Community experience or revamp an existing approach? Service includes:

Competitive & Historical Research, Stakeholder Interviews, Workshop facilitation, Strategy Development and Actionable Success Roadmap. 

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Program Development

Have a specific program in need of strategic plan or revamp? Program Expertise Includes: Platform Migration, Rewards & Recognition, Digital Customer Engagement/Success, Community Moderation, User Group Enablement, Change Management and more...

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Advisory Services

In need of expert advice and guidance to address roadblocks in delivering your existing digital engagement strategies?


Retainer based services are available to ensure ongoing success and iteration of your digital programs. 

Baldev Solanki, Head of Digital Support, Reality Labs @ Meta

"I've had the honour of working with Kerri as both the Manager of one of the most successful customer support communities in the world and as a Principal Consultant helping the biggest companies in the world realize more value from their Community. She is passionate, incredibly competent and just a wonderful person to work with. I'd recommend her without hesitation."

Get in Touch

Submit the contact form to set up a free, 30 minute consultation to see if my services are the right fit for your needs.

Kerri Williams, Principal Consultant

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